# miniDesk (minidesk.ai)

Answers customer messages from indexed documents and help pages, and hands unanswered threads to staff with drafts.

- Atlas card: https://inite.ai/en/atlas/minidesk.ai
- Site: https://minidesk.ai
- For: small teams and solo founders answering customer tickets across live chat, email and messaging
- Categories: support
- Use 0/100 · alive 100/100

## Used for

- answer customer questions from your own documents
- draft replies to open tickets for review
- find the docs page that drives the most tickets

## Price

- from 39 USD/month, free plan (read 2026-10-27 on https://minidesk.ai/en/pricing/)

## For developers

- MCP server: ai.minidesk/minidesk (namespace; auth on 2026-10-27)
- Read 2026-10-27

## MCP server, measured daily

Server: https://api.minidesk.ai/mcp, checked every day since 2026-10-27 (7 checks).

- Answered: 100% of daily checks
- Median first answer: 623 ms
- Sign-in: OAuth (the client signs the user in)
- Method: https://inite.ai/en/atlas/mcp/report

## Your data

- Certifications stated: gdpr
- Training on your data: no (https://minidesk.ai/en/privacy)
- Read 2026-10-27

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Source: INITE Atlas, https://inite.ai/en/atlas/minidesk.ai. JSON: https://inite.ai/api/atlas/minidesk.ai. MCP: https://inite.ai/api/mcp (atlas_lookup).