# Customerly (customerly.io)

Reads support tickets across chat, email and WhatsApp, then resolves them by pulling billing and customer data and calling your systems.

- Atlas card: https://inite.ai/en/atlas/customerly.io
- Site: https://customerly.io
- For: Customer support teams in SaaS, fintech, edtech, travel and hospitality who want AI to resolve tickets.
- Categories: support
- Use not measured/100 · alive 100/100

## Used for

- Resolve support tickets across live chat, email and WhatsApp
- Process refunds and offer alternatives to unhappy customers
- Escalate complex tickets to human agents with full context

## Price

- from 19 USD/user-month, no free plan (read 2026-10-31 on https://customerly.io/pricing/)

## For developers

- API docs: https://get.customerly.io/api
- MCP server: io.customerly/mcp (namespace; auth on 2026-10-30)
- Read 2026-10-30

## MCP server, measured daily

Server: https://mcp.customerly.io/mcp, checked every day since 2026-10-30 (4 checks).

- Answered: measuring, 4 daily checks so far
- Median first answer: 631 ms
- Sign-in: OAuth (the client signs the user in)
- Method: https://inite.ai/en/atlas/mcp/report

## Your data

- Certifications stated: gdpr
- Read 2026-10-30

---

Source: INITE Atlas, https://inite.ai/en/atlas/customerly.io. JSON: https://inite.ai/api/atlas/customerly.io. MCP: https://inite.ai/api/mcp (atlas_lookup).