# Customer Feedback Analytics Platform (feedback.tools)

Classifies open-ended user answers into defects, asks and sentiment, then ranks grouped themes by frequency.

- Atlas card: https://inite.ai/en/atlas/feedback.tools
- Site: https://feedback.tools
- For: product, founder and customer success teams at SaaS companies and apps collecting user feedback
- Categories: analytics
- Use not measured/100 · alive 100/100

## Used for

- sort user feedback into bugs, requests and themes
- rank feature requests by how many users ask
- show survey popups on a website or in an app

## Price

- from 35 USD/month, no free plan (read 2026-10-16 on https://feedback.tools/pricing)

## For developers

- MCP server: tools.feedback/mcp (namespace; auth on 2026-10-16)
- Status page: https://feedback-tools.betteruptime.com
- Read 2026-10-16

## Your data

- Certifications stated: none
- Read 2026-10-16

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Source: INITE Atlas, https://inite.ai/en/atlas/feedback.tools. JSON: https://inite.ai/api/atlas/feedback.tools. MCP: https://inite.ai/api/mcp (atlas_lookup).