# HAL (chatwithhal.com)

Handles customer chat and email in a shared inbox linked to a CRM, with an AI agent answering from help articles.

- Atlas card: https://inite.ai/en/atlas/chatwithhal.com
- Site: https://chatwithhal.com
- For: Small teams looking after customers through chat, email, CRM and bookings
- Categories: support
- Use not measured/100 · alive 100/100

## Used for

- answer customer questions from your help content
- book client appointments straight into your CRM
- have AI draft replies to customer conversations

## Price

- from 29 EUR/month, free plan (read 2026-10-31 on https://chatwithhal.com/pricing.html)

## For developers

- API docs: https://chatwithhal.com/docs/api.html
- MCP server: com.chatwithhal/mcp (namespace; open on 2026-10-30, 134 tools)
- Read 2026-10-30

## MCP server, measured daily

Server: https://api.chatwithhal.com/mcp, checked every day since 2026-10-30 (3 checks).

- Answered: measuring, 3 daily checks so far
- Median first answer: 372 ms
- Sign-in: none
- Context its tool definitions take: about 74708 tokens (134 tools)
- Tool definitions: B, 75/100
- Failing "description": 6 of 134 tools
- Failing "params_described": 58 of 134 tools
- Failing "annotations": 134 of 134 tools
- Warning "open_writes": set_typing, update_conversation, create_article_group, update_article_group, create_article
- Method: https://inite.ai/en/atlas/mcp/report

## Your data

- Certifications stated: gdpr
- Training on your data: no (https://chatwithhal.com/privacy.html)
- Read 2026-10-30

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Source: INITE Atlas, https://inite.ai/en/atlas/chatwithhal.com. JSON: https://inite.ai/api/atlas/chatwithhal.com. MCP: https://inite.ai/api/mcp (atlas_lookup).