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AI news, read from an operations desk

Most AI coverage is written for people who build models. This is written for people who run processes — every item says what changes for you, or admits that nothing does.

  1. Latest

    Google Adds AI-Powered "Canvas" View to Sheets for Building Dashboards Without Formulas

    Google has released "Sheets canvas," a new AI-driven interface inside Google Sheets that automatically converts raw spreadsheet data into visual summaries, charts and dashboards on request, without the user writing formulas. It matters because it lowers the skill floor for turning operational data into decision-ready views, directly inside a tool most B2B teams already use daily.

    What changes for operatorsFor a 10-200 person B2B company, this is meaningful mostly because of where it lives, not because of what it does — most operators are already tracking pipeline, ticket volume, and headcount utilization in some Sheet that a founder or ops lead built and nobody else fully understands. Sheets canvas lowers the cost of getting a usable view out of that data without waiting on someone who knows VLOOKUP or Apps Script, which is useful for a quick sanity check on a Tuesday. It is not a substitute for a real reporting layer: if your sales, support, and ops data lives in three different systems (CRM, helpdesk, spreadsheet), a nicer view on the spreadsheet piece alone won't tell you whether a rep's pipeline number matches what support tickets say about churn risk. Treat this as a convenience upgrade for ad hoc analysis, not as validation that spreadsheets should remain your system of record — the automation opportunity is still in connecting those systems, not decorating one of them.

  1. Google's AMIE Now Handles Video, Not Just Text — Here's Why That Matters Beyond Healthcare

    If you run sales, support, or ops at a 10-200 person B2B company, AMIE itself is irrelevant to your business — it's a research prototype for clinical diagnosis, not a product you can buy or integrate. But the underlying capability is worth tracking: an AI agent that can hold a live video conversation, interpret visual context in real time, and reason through it is a preview of what will eventually show up in customer support escalations, sales qualification calls, and even video-based onboarding flows. Today, your automation stack is almost certainly text- and voice-based — chatbots, ticket routing, call transcription. The gap between that and "AI on a video call with a customer" is closing faster than most ops leaders assume. The practical move right now isn't to chase video AI (it's unconfirmed when or whether this becomes commercially available, and Google has given no indication AMIE will ship outside research), it's to make sure your existing text and voice workflows are already clean, structured, and instrumented — because whatever multimodal capability arrives next will build on the same data and process foundations you're using today. Companies that haven't automated their basic support and sales workflows will not be ready to layer video AI on top when it matters; companies that have will have a much shorter runway to adopt it.