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Salesforce Debuts Koa, a CRM-Specific Reasoning Model Built on NVIDIA Nemotron
Salesforce announced Koa, its first CRM reasoning model, at Dreamforce alongside NVIDIA CEO Jensen Huang. Built on NVIDIA Nemotron 3 Super, Koa matches leading models with 3x fewer errors on CRM Bench tasks, runs entirely on Salesforce's own infrastructure without using customer data, and enters Agentforce customer pilots in October 2026 ahead of winter general availability.
What changes for operators — For a 10-200 person B2B company already running Agentforce or evaluating it, Koa becomes a customer-selectable model specifically tuned for CRM actions such as updating opportunities, routing support cases and scheduling follow-ups, with fewer errors than general-purpose models on Salesforce's own CRM Bench. Because Salesforce says no customer data is used in training or inference, teams that were hesitant about sending CRM records to a third-party model for fine-tuning have one less objection to test agentic workflows. The practical move is to watch results from the October pilot cohort rather than assume Koa outperforms current model choices before winter 2026 general availability.