AEROSS alternatives

Tools that do what AEROSS does, found by what they say they do rather than by shelf. Among the equally alike, the most used come first. Each line says how it differs from AEROSS.

Read 2026-10-23

With a free plan or free to use: Zendesk.

10 alternativesUnlike AEROSS

#1
BMC Helix Copilot Support
Manages enterprise IT services, operations and batch workloads: Helix service desk and operations tools, Control-M job scheduling and mainframe management.
Also: Chat assistantMore widely used
185k
Active
Contact sales
1980
#2
Zendesk Support
Manages and resolves customer inquiries across multiple channels with automated agents and support tools.
Free planMore widely used
5.3M
Active
Free plan
2007
#3
Freshworks Support
Sells helpdesk, IT service management and CRM software: Freshdesk for customer tickets, Freshservice for IT requests and assets, Freshsales for deals.
More widely used
109k
Active
#4
Siit Support
Runs an IT and HR service desk inside Slack and Microsoft Teams that routes employee requests, automates access changes and tracks assets.
Same job
20.2k
Active
From $23/user/mo
2021
#5
Aisera Support
Deploys AI agents to automate support tickets, resolve IT issues, and execute workflows across enterprise departments.
Same job
5.6k
Active
#6
Zowie X Support
Routes and resolves customer service requests through deterministic AI agents across voice, chat, and email channels.
Also: VoiceMore widely used
1.9k
Active
#7
PolyAI Agents
Builds and runs voice AI agents that handle customer conversations across phone, chat, and other channels.
Also: VoiceMore widely used
392k
Active
Pay per use
2017
#8
Parloa Support
Manages AI agents handling customer conversations across contact centers in multiple languages and channels.
More widely used
2.7k
Active
Contact sales
#9
SysAid Support
Runs an IT service desk with ticketing, incident and change management, a self-service portal and IT asset inventory.
Around longer, since 2002
90.7k
Active
From $89/user/mo
2002
#10
GuruSup Support MCP · sign-in
Runs AI agents that answer customer messages across chat, email, WhatsApp and voice, and read and write helpdesk and CRM systems.
Also: Chat assistant
21.4k
Active
2023

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How this list is made: the words AEROSS is described with (what it does, for whom, what it is used for) are matched against every tool in the Atlas. A tool on the same shelf, or doing the same kind of work, counts for a little more. Nothing here is paid for.