Answers online store visitors' questions from the product catalogue, sells in chat and hands off to staff. It is listed in the Atlas under Commerce and made by Vela Limited.

Online store owners and support teams answering shopper questions in chat on Shopify, WooCommerce or any website

How much does askVela cost?

Paid plans start at ≈ $44/mo (€39/mo), per askVela's pricing page on 2026-10-22.

No. Its pricing page showed no free plan on 2026-10-22.

Is askVela still maintained?

Actively maintained: release 7 weeks ago · site updated 5 days ago.

askVela is run by Vela Limited, per its privacy policy (2026-10-22).

Does askVela train AI on your data?

Its privacy policy speaks for its AI providers rather than for askVela itself (2026-10-22): “OpenAI does not use content submitted via the API to train its models.”

We do not audit vendors. What askVela publishes, read 2026-10-22: GDPR stated on its privacy policy.

Does askVela have an iPhone app?

Yes: “askVela” on the App Store, rated 0 from 0 ratings; current version released 2026-10-04.

Does askVela have a free trial?

Yes, a 14-day free trial, per its pricing page (2026-10-22).

How do I cancel askVela?

In its own words (terms of service, 2026-10-22): “You can cancel a Shopify subscription on the billing page in askVela or in your Shopify admin, for example by uninstalling the app.”

What are alternatives to askVela?

In Commerce, by use: PaperChat, ChatIn, ShopHelp, Chatkit, Egentify.

askVela

Answers online store visitors' questions from the product catalogue, sells in chat and hands off to staff.

From ≈ $44/moActively maintained

CommerceChat assistantSmall businessFree tier+2

askvela.pro ↗Instagram Launched on Product Hunt · Jun 28, 2026

Open askvela.pro Alternatives Set it up for my team

askVela: data, price, alternatives

Is it safe? Run by Vela Limited. Its policy says it does not train on your data.See ↓
Is it free? From ≈ $44/mo · pricing page, read Oct 22, 2026See ↓
What else does this? PaperChatfree ChatIn ShopHelpSee ↓

At a glancechecked Oct 31, 2026

39 linking domains

Emerging

For: Online store owners and support teams answering shopper questions in chat on Shopify, WooCommerce or any website
Price: From ≈ $44/mo€39 · pricing page, read Oct 22, 2026 Trial & discounts: 14-day free trial
Activity: Actively maintainedrelease 7 weeks ago · site updated 5 days ago
Company: Vela Limited · Domain since 2026 (registered this year)privacy policy · domain registered
App Store: 00 ratingsiPhone & iPad · updated Oct 4, 2026
Used for: answer shopper questions about products from your catalogue
reply to order status questions without staff
hand over return cases to your team with notes
read off askvela.pro on Oct 22, 2026

Worth knowingcomputed from what we read · each with its source

Publishes llms.txt, a file written for AI assistantsaskvela.pro ↗
Launched on Product Hunt on Jun 28, 2026Product Hunt ↗

Pricingpricing page, read Oct 22, 2026

From ≈ $44/mo

€39

Trial & discounts 14-day free trial

pricing page

Price Watch: every price change in the Atlas, weekly

Your datawhat they publish, each line with its page · read Oct 22, 2026

Run byVela Limitedprivacy policy ↗
Their AI providers train on itNoprivacy policy ↗
Certifications they stateGDPRprivacy policy ↗
Privacy policy updated2026-10-01privacy policy ↗

“OpenAI does not use content submitted via the API to train its models.”
privacy policy ↗

These are askVela's own statements, read from its pages. We did not audit them. A line that is missing was not found on the pages we read; it does not mean the practice is absent.

Alternatives in Commerceby use, among tools still maintained

Figure and bar: visits/mo, estimate · year: online since

#1
PaperChat
Answers customer questions by looking up live product and order data, then hands conversations to your team when needed.
526
Maintained
From $35/mo
#2
ChatIn
Answered customer questions and guided shoppers to purchase through chat on Shopify storefronts, escalating complex issues to humans.
54 linking domains
Active
#3
ShopHelp
Answers shoppers' product questions, recommends items from store inventory and sends abandoned-cart follow-ups inside Shopify and WooCommerce stores.
25
Active
From $199/yr
#4
Chatkit
AI chatbot for Shopify stores that answers product questions, assists sales, and handles support without human intervention.
3
From $29/mo
#5
Egentify
AI agent for Shopify and WooCommerce that handles customer support across chat, voice, and email by looking up orders, processing refunds, and answering policies.
Emerging
Maintained
From $39/mo
2026

All 10 alternatives to askVela →

All Commerce tools →

Not it? Say what you need

beta

Three tools from the Atlas for the job you describe, each with what fits and what does not.

From people who use itnot part of the reading

No notes yet. What do you use askVela for?

Questions this page answers

What is askVela?
Answers online store visitors' questions from the product catalogue, sells in chat and hands off to staff. It is listed in the Atlas under Commerce and made by Vela Limited.
Who is askVela for?
Online store owners and support teams answering shopper questions in chat on Shopify, WooCommerce or any website
How much does askVela cost?
Paid plans start at ≈ $44/mo (€39/mo), per askVela's pricing page on 2026-10-22.
Is askVela free?
No. Its pricing page showed no free plan on 2026-10-22.
Do people use askVela?
Emerging.
Is askVela still maintained?
Actively maintained: release 7 weeks ago · site updated 5 days ago.
Who owns askVela?
askVela is run by Vela Limited, per its privacy policy (2026-10-22).

Does askVela train AI on your data?
Its privacy policy speaks for its AI providers rather than for askVela itself (2026-10-22): “OpenAI does not use content submitted via the API to train its models.”
Is askVela safe?
We do not audit vendors. What askVela publishes, read 2026-10-22: GDPR stated on its privacy policy.
Does askVela have an iPhone app?
Yes: “askVela” on the App Store, rated 0 from 0 ratings; current version released 2026-10-04.
Does askVela have a free trial?
Yes, a 14-day free trial, per its pricing page (2026-10-22).
How do I cancel askVela?
In its own words (terms of service, 2026-10-22): “You can cancel a Shopify subscription on the billing page in askVela or in your Shopify admin, for example by uninstalling the app.”
What are alternatives to askVela?
In Commerce, by use: PaperChat, ChatIn, ShopHelp, Chatkit, Egentify.

How we read a tool

No votes, no reviews, no vendor claims. Every week a crawler reads each tool's own site and a few public registries, and the words on the card are bands over what it read.

Use: visits to the site (estimated), installs from npm and PyPI, presence in Chrome's usage report.
Activity: the newest release on GitHub, npm or PyPI; the newest dated page on the site; open roles on a public jobs board.
Price: the vendor's own pricing page, read with the date. A figure is printed only when it is on that page.
The line and the use cases are written by us from the homepage, one tool at a time, and refused when they repeat the vendor's marketing.

How AI assistants read each site — the reading vendors ask us about — is on each tool's own visibility page.

How we read every tool → · By INITE Atlas Desk