Author
Costa
CTO, INITE
Writes the engineering half: how machine-learning models, NLP, RPA and support chatbots behave once they leave the demo and start taking real volume. Six posts, all on the part of the work that has to keep running after handover.
6 articles
Published here
Business Process Automation Examples, Department by Department
Twelve business process automation examples by department, each with its trigger, steps, systems, the decision a person keeps, and the number to measure.
Oct 9, 2025 · 12 min
Implementing ML Models in Production: The 2026 Reality of MLOps
Most ML models never reach production. The ones that do fail because of monitoring, not training. A field guide to MLOps that actually ships.
Oct 7, 2025 · 7 min
LLM Security in 2026: The OWASP Top 10 Mapped to Controls and Tests
The OWASP Top 10 for LLM Applications 2026, each risk mapped to what it looks like, the control that limits it, and a test you can run before release.
Oct 6, 2025 · 15 min
AI Chatbots in Customer Service: What Actually Moves CSAT in 2026
Most chatbot deployments lower CSAT. The 30% that work share three patterns: tight scope, sub-30-second escalation, first-turn AI disclosure. Field guide.
Oct 4, 2025 · 6 min
RPA in 2026: When Bots Beat AI Agents, and When They Lose
RPA is not dead. For deterministic workflows it beats AI agents on cost (20x) and reliability (99.5% vs 92%). 2026 guide for picking the right tool.
Oct 1, 2025 · 6 min
NLP in Business 2026: Six Use Cases That Pay Back in 90 Days
NLP is no longer sentiment analysis on tweets. Six 2026 use cases - contract review, support triage, sales call extraction - shipping in 8-12 weeks.
Sep 30, 2025 · 6 min
15-minute self-check
Fifteen minutes, no email required. It maps where your work actually goes and ranks what is worth automating first.
Start the 15-minute self-checkStarts immediately in the browser.
- Fee
- Free
- Length
- 15 minutes
You keep the ranked list of candidates either way.
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