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Together AI ships a $17 recipe for custom support-ticket classifiers

Short answer

Together AI released together/Tev1-4B-experimental, a Qwen3.5 4B-based classifier, and published a guide showing how to fine-tune a similar model for roughly $17 using 38,000 labeled examples. The resulting model takes a customer message plus multiple-choice options and returns a single label in JSON, suited to support intent routing.

What this means for operators

For a support team fielding a few hundred tickets a day, this is a concrete blueprint for a first-line triage bot: feed in the customer message plus your existing intent list, get back a single label in under a token's worth of output, and route accordingly. The training cost (~$17) and time (~25 minutes) make it cheap enough to iterate on your own historical tickets rather than rely on a general-purpose LLM call for every classification, and the fixed temperature=0, max_tokens=8 setup makes outputs predictable enough to feed directly into a routing rule or CRM webhook without a human review step for high-confidence cases.

Together AI has launched together/Tev1-4B-experimental, a classification model built on Qwen3.5 4B and served on its platform, alongside a step-by-step guide to fine-tuning a comparable model.

The model takes a block of state (for example, a customer support message) plus a fixed set of multiple-choice options and returns a single label — a score, boolean, or letter choice — rather than free text. Together's example walks through building a support-intent classifier: given a message about a duplicate subscription charge, the model correctly returns the label for "duplicate_charge" from a four-option list.

The guide details the training pipeline. A fine-tuning dataset of 37,840 examples is sampled from six public sources — MultiNLI, BoolQ, Banking77, AG News, SST-5, plus internal programmatic-policy and routing datasets — covering intent classification, yes/no comprehension, sentiment, and rule-based decisions. Training this dataset against Qwen3.5 4B costs about $17 and takes roughly 25 minutes on Together's fine-tuning service, after which the model is deployed to a dedicated HTTP endpoint (the example uses a single H100 GPU).

Together specifies exact inference settings needed to reproduce deterministic output: temperature=0, max_tokens=8, and enable_thinking=false, plus a system prompt instructing the model to treat the state field as data rather than instructions and to return only the selected option's letter.

Companies that don't want to train their own version can query together/Tev1-4B-experimental directly on Together's serverless platform without running the fine-tuning steps themselves.

Source: Together AI · In the Atlas: Together AI →

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