Salesforce has introduced Koa Decisions, the next version of the HyperClassifier model that routes requests inside Agentforce. It is a decision model: rather than producing prose, it outputs a selection, for example picking an item from a set of alternatives, giving an affirmative or negative answer, or assigning a rating.
What it does
Koa Decisions takes a request plus a set of categories you define and makes the decision in one step, in milliseconds. Salesforce's example is a customer typing that they cannot log in. The model picks between engineering, accounts and sales, and returns a confidence score for each option.
Salesforce says it built the model by applying new training techniques to Gemma, Google's open-weight model. One addition over HyperClassifier is multimodal support, so the model can take images and audio as well as text.
Speed and cost
The company explains the gap by how the two model types answer. An LLM produces its reply token by token, while a decision model reads the whole request and emits a short answer at once. When Salesforce measured routing requests in Agentforce, the decision model took roughly 26 milliseconds, against about 1.4 seconds for a general-purpose LLM. That is a vendor measurement on one task, not an independent benchmark.
Less setup work
Salesforce contrasts this with the older approach of a custom predictive model, where a team defined the outcome, collected and labelled data, trained, checked accuracy and repeated, often taking months. A decision model starts from a language model that already understands how phrases relate to categories, so a team can add a category and sometimes reach production in hours. In the demo, adding a "Returns" option made the model pick it for a returns request with no retraining.
Where it fits
Salesforce positions Koa Decisions for the quick calls in a workflow, leaving LLMs for writing and reasoning. Its example is a slipping deal: the decision model flags the risk and picks the team to step in, and an LLM summarises what changed. Koa Decisions belongs to the Koa model family, which also includes a separate reasoning model built with NVIDIA.
What is still to come
Salesforce plans to extend the model beyond routing into flows, Apex and prompt templates for builders, plus an API for developers. The post gives no pricing and says pricing, packaging and regional availability are subject to change. Anyone can try a demo through a free Trailhead account, without being a Salesforce customer.
Salesforce also notes that other vendors, including TypeSafe AI and OpenAI, have recently released decision models of their own, so this is becoming a standard layer in agent design.