Support teams using AI agents who need visibility into conversation quality and customer issues.

How much does CraftCX cost?

CraftCX has a free plan; paid plans start at $0.05 per use, per its pricing page on 2026-09-29.

Yes, CraftCX has a free plan, per its pricing page on 2026-09-29.

Is CraftCX still maintained?

Actively maintained: site updated 9 days ago.

CraftCX is run by CraftCX LLC, per its privacy policy (2026-10-08).

We do not audit vendors. What CraftCX publishes, read 2026-10-08: GDPR stated on its privacy policy; on training with your data, “We do not use customer-submitted service data to train our own general-purpose models.”.

Does CraftCX give refunds?

In its own words (terms of service, 2026-10-08): “Customer may request a prorated refund of fees paid within 60 days of the relevant charge date.”

What are alternatives to CraftCX?

In Support, by use: Freshworks, Text, Inc., Intercom, Decagon, YourGPT, Helply.

CraftCX

Monitors AI support conversations to detect quality issues, recurring customer problems, and provides evidence-linked insights.

SupportAnalyticsMonitoringCompliance+2

craftcx.com ↗LinkedIn Launched on Product Hunt · 2026-09-29

At a glanceswept 2026-10-06

160 linking domains

Emerging

For: Support teams using AI agents who need visibility into conversation quality and customer issues.
Price: Free plan · From $0.05 per usepricing page, read 2026-09-29 ↗
Activity: Actively maintainedsite updated 9 days ago
Company: CraftCX LLC · since 2025privacy policy · per their About page

Alternatives Set it up for my team Is CraftCX yours? Claim the card →

What people do with itread off craftcx.com on 2026-09-29

identify where AI support agents give wrong answers or mishandle handoffs
surface recurring customer frustrations and product issues from conversations
track support quality improvements over time with measurable evidence

The companyeach fact with its source · read 2026-09-29

Founded2025per their About page ↗
HeadquartersCalifornia, USAper their About page

Your datawhat they publish, each line with its page · read 2026-10-08

Run byCraftCX LLCprivacy policy ↗
Trains on your dataNoprivacy policy ↗
Certifications they stateGDPRprivacy policy ↗
Subprocessorspublishedsubprocessor list ↗
Privacy policy updated2026-03-19privacy policy ↗
Security contactsecurity.txt

“We do not use customer-submitted service data to train our own general-purpose models.”
privacy policy ↗

These are CraftCX's own statements, read from its pages. We did not audit them. A line that is missing was not found on the pages we read; it does not mean the practice is absent.

How a program reaches itfound, not claimed · read 2026-10-09

MCP docscraftcx.com/mcpthe vendor's page ↗

Each line is something a program found when it went looking: the registry entry, the server's own answer, a spec that parses. A missing line means we did not find it, not that it does not exist.

Alternatives in Supportby use, among tools still maintained

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#4
Decagon
Builds and operates AI agents for customer support across voice, chat, and email channels.
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Builds autonomous agents that answer support and sales queries, take actions, and escalate to humans.
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Questions this page answers

What is CraftCX?
Monitors AI support conversations to detect quality issues, recurring customer problems, and provides evidence-linked insights. It is listed in the Atlas under Support and made by CraftCX LLC.
Who is CraftCX for?
Support teams using AI agents who need visibility into conversation quality and customer issues.
How much does CraftCX cost?
CraftCX has a free plan; paid plans start at $0.05 per use, per its pricing page on 2026-09-29.
Is CraftCX free?
Yes, CraftCX has a free plan, per its pricing page on 2026-09-29.
Do people use CraftCX?
Emerging.
Is CraftCX still maintained?
Actively maintained: site updated 9 days ago.
Who owns CraftCX?
CraftCX is run by CraftCX LLC, per its privacy policy (2026-10-08).
Does CraftCX train AI on your data?
No, per its privacy policy (2026-10-08): “We do not use customer-submitted service data to train our own general-purpose models.”
Is CraftCX safe?
We do not audit vendors. What CraftCX publishes, read 2026-10-08: GDPR stated on its privacy policy; on training with your data, “We do not use customer-submitted service data to train our own general-purpose models.”.
Does CraftCX give refunds?
In its own words (terms of service, 2026-10-08): “Customer may request a prorated refund of fees paid within 60 days of the relevant charge date.”
What are alternatives to CraftCX?
In Support, by use: Freshworks, Text, Inc., Intercom, Decagon, YourGPT, Helply.

Not quite it? Describe the job

beta

Five tools from the Atlas that fit it, each judged against what you wrote.

How we read a tool

No votes, no reviews, no vendor claims. Every week a crawler reads each tool's own site and a few public registries, and the words on the card are bands over what it read.

Use: visits to the site (estimated), installs from npm and PyPI, presence in Chrome's usage report.
Activity: the newest release on GitHub, npm or PyPI; the newest dated page on the site; open roles on a public jobs board.
Price: the vendor's own pricing page, read with the date. A figure is printed only when it is on that page.
The line and the use cases are written by us from the homepage, one tool at a time, and refused when they repeat the vendor's marketing.

How AI assistants read each site — the reading vendors ask us about — is on each tool's own visibility page.