Freshworks alternatives
Tools that do what Freshworks does, found by what they say they do rather than by shelf. Among the equally alike, the most used come first. Each line says how it differs from Freshworks.
Read 2026-10-16
With a free plan or free to use: Front, SparrowDesk, Zendesk, SysAid, YourGPT, Intercom.
- #1
FrontSupport
Coordinates customer support across teams and channels with AI assistance for complex requests.
Free planAlso: Analytics
79.2kActiveFrom $25/user/mo2013 - #2
SparrowDeskSupport
AI agent answers customer support tickets across email, chat, and messaging channels automatically.
Free plan
2.8kActiveFrom $16/user/mo - #3
ForethoughtSupport
Deploys AI agents to automatically resolve customer support tickets across chat, email, and voice channels.
Also: Chat assistant
8kActiveContact sales2017 - #4
ZendeskSupport
Manages and resolves customer inquiries across multiple channels with automated agents and support tools.
Free plan
5.3MFree plan2007 - #5
SysAidSupport
Delivers IT service management with incident tracking, asset management, and AI agents to automate support workflows.
Free plan
90.7kActiveFrom $89/user/mo2002 - #6
Zowie XSupport
Routes and resolves customer service requests through deterministic AI agents across voice, chat, and email channels.
Also: Voice
1.9kActive - #7
Yuma AISupport
Automates customer support, sales, and social media responses for ecommerce using AI agents that resolve tickets and handle transactions.
Also: Chat assistant
476ActiveFrom $14,400/yr2022 - #8
YourGPTSupport
Builds autonomous agents that answer support and sales queries, take actions, and escalate to humans.
Free plan
34.1kActiveFrom $39/mo - #9
AiseraSupport
Deploys AI agents to automate support tickets, resolve IT issues, and execute workflows across enterprise departments.
Same job
5.6kActive - #10
IntercomSupport
Helpdesk and AI agent that handles customer support conversations across email, chat, phone, and other channels.
Free planAlso: Analytics
71.3kActiveFrom $19/user/mo2011
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How this list is made: the words Freshworks is described with (what it does, for whom, what it is used for) are matched against every tool in the Atlas. A tool on the same shelf, or doing the same kind of work, counts for a little more. Nothing here is paid for.