Zendesk alternatives

Tools that do what Zendesk does, found by what they say they do rather than by shelf. Among the equally alike, the most used come first. Each line says how it differs from Zendesk.

Read 2026-10-17 · Zendesk itself: Free plan

With a free plan or free to use: Wize AI Agent, Front, Intercom, Hiver AI, SparrowDesk, SysAid, TWT.

10 alternativesUnlike Zendesk

#1
Wize AI Agent Support
Handles customer conversations across channels using AI agents, live chat, chatbots, and ticketing.
Also: Chat assistant, AgentsNewer, since 2016
51.3k
Active
From $14.99/mo
2016
#2
Front Support
Coordinates customer support across teams and channels with AI assistance for complex requests.
Also: AnalyticsNewer, since 2013
79.2k
Active
From $25/user/mo
2013
#3
Forethought Support
Deploys AI agents to automatically resolve customer support tickets across chat, email, and voice channels.
Also: Agents, Chat assistantNewer, since 2017
8k
Active
Contact sales
2017
#4
Intercom Support
Helpdesk and AI agent that handles customer support conversations across email, chat, phone, and other channels.
Also: Agents, AnalyticsNewer, since 2011
71.3k
Active
From $19/user/mo
2011
#5
Fini Support
Resolves customer support tickets across voice, chat, and email before reaching humans.
Also: Agents, VoiceNewer, since 2022
1.2k
Active
From $0.49 per use
2022
#6
Hiver AI Support
Consolidates email, chat, Slack, and voice support into one workspace with AI agents that resolve multi-step customer requests.
Also: AgentsNewer, since 2011
50.1k
Active
From $25/user/mo
2011
#7
SparrowDesk Support
AI agent answers customer support tickets across email, chat, and messaging channels automatically.
Also: Agents
2.8k
Active
From $16/user/mo
#8
SysAid Support
Delivers IT service management with incident tracking, asset management, and AI agents to automate support workflows.
Also: AgentsAround longer, since 2002
90.7k
Active
From $89/user/mo
2002
#9
TWT Support
Integrates ticketing, chat, audio, video, and remote assistance for customer support teams.
Also: Chat assistantNewer, since 2015
191
Maintained
From $6.90/user/mo
2015
#10
Parloa Support
Manages AI agents handling customer conversations across contact centers in multiple languages and channels.
Also: Agents
2.7k
Active
Contact sales

← Zendesk: the full card All Support tools →

How this list is made: the words Zendesk is described with (what it does, for whom, what it is used for) are matched against every tool in the Atlas. A tool on the same shelf, or doing the same kind of work, counts for a little more. Nothing here is paid for.