support teams handling website chat, tickets and calls with an AI first responder

How much does NewDesk cost?

NewDesk has a free plan; paid plans start at $99 once, per its pricing page on 2026-10-13.

Yes, NewDesk has a free plan, per its pricing page on 2026-10-13.

Is NewDesk still maintained?

Actively maintained: site updated 2 days ago.

NewDesk is run by NewDesk LLC, per its site footer (2026-10-13).

We do not audit vendors. What NewDesk publishes, read 2026-10-13: SOC 2, HIPAA, GDPR stated on its privacy policy; on training with your data, “We do not sell personal data, we do not show advertising, and we do not use your data or your visitors conversations to train AI models.”.

Does NewDesk have a free trial?

Yes, a 30-day free trial, per its pricing page (2026-10-13).

Is NewDesk HIPAA compliant?

NewDesk states HIPAA compliance on its privacy policy (2026-10-13). We have not verified it.

What are alternatives to NewDesk?

In Support, by use: Zendesk, Freshworks, SysAid, Front, Intercom, Decagon.

NewDesk

Help desk software where an AI agent answers customer chats from your documents and website, then hands over to your team.

SupportChat assistantVoiceVideo+2

newdesk.ai ↗

At a glanceswept 2026-10-12

not read yet

Use

For: support teams handling website chat, tickets and calls with an AI first responder
Price: Free plan · From $99 oncepricing page, read 2026-10-13 ↗
Trial & discounts: 30-day free trialpricing page ↗
Activity: Actively maintainedsite updated 2 days ago
Company: NewDesk LLC · Domain since 2026site footer · domain registered

Alternatives Set it up for my team Is NewDesk yours? Claim the card →

What people do with itread off newdesk.ai on 2026-10-13

answer customer questions from the company's own website
hand chats over to a teammate with voice or video calls
turn customer emails into tickets in one thread

The companyeach fact with its source · read 2026-10-13

Domain since2026domain registered

Your datawhat they publish, each line with its page · read 2026-10-13

Run byNewDesk LLCsite footer ↗
Trains on your dataNoprivacy policy ↗
Certifications they stateSOC 2 · HIPAA · GDPRprivacy policy ↗
Privacy policy updated2026-09-20privacy policy ↗

“We do not sell personal data, we do not show advertising, and we do not use your data or your visitors conversations to train AI models.”
privacy policy ↗

These are NewDesk's own statements, read from its pages. We did not audit them. A line that is missing was not found on the pages we read; it does not mean the practice is absent.

How a program reaches itfound, not claimed · read 2026-10-13

MCP serverai.newdesk/newdeskverified in the MCP registry
Stateanswers, requires sign-inchecked 2026-10-13
Address to connectnewdesk.ai/api/mcp
MCP docsnewdesk.ai/mcpthe vendor's page ↗

MCP server details →

Each line is something a program found when it went looking: the registry entry, the server's own answer, a spec that parses. A missing line means we did not find it, not that it does not exist.

Alternatives in Supportby use, among tools still maintained

Figure and bar: visits/mo, estimate · year: online since

#1
Zendesk
Manages and resolves customer inquiries across multiple channels with automated agents and support tools.
5.3M
not read
From ≈ $27/user/mo
2007
#2
Freshworks
Routes and resolves employee and customer support requests through automated agents and agent-assist workflows.
109k
Active
—
#3
SysAid
Delivers IT service management with incident tracking, asset management, and AI agents to automate support workflows.
90.7k
Active
From $89/user/mo
2002
#4
Front
Coordinates customer support across teams and channels with AI assistance for complex requests.
79.2k
Active
From $25/user/mo
2013
#5
Intercom
Helpdesk and AI agent that handles customer support conversations across email, chat, phone, and other channels.
71.3k
Active
From $19/user/mo
2011
#6
Decagon
Builds and operates AI agents for customer support across voice, chat, and email channels.
62.1k
Active
Contact sales

All Support tools →

Questions this page answers

What is NewDesk?
Help desk software where an AI agent answers customer chats from your documents and website, then hands over to your team. It is listed in the Atlas under Support and made by NewDesk LLC.
Who is NewDesk for?
support teams handling website chat, tickets and calls with an AI first responder
How much does NewDesk cost?
NewDesk has a free plan; paid plans start at $99 once, per its pricing page on 2026-10-13.
Is NewDesk free?
Yes, NewDesk has a free plan, per its pricing page on 2026-10-13.
Do people use NewDesk?
Little sign of use.
Is NewDesk still maintained?
Actively maintained: site updated 2 days ago.
Who owns NewDesk?
NewDesk is run by NewDesk LLC, per its site footer (2026-10-13).
Does NewDesk train AI on your data?
No, per its privacy policy (2026-10-13): “We do not sell personal data, we do not show advertising, and we do not use your data or your visitors conversations to train AI models.”
Is NewDesk safe?
We do not audit vendors. What NewDesk publishes, read 2026-10-13: SOC 2, HIPAA, GDPR stated on its privacy policy; on training with your data, “We do not sell personal data, we do not show advertising, and we do not use your data or your visitors conversations to train AI models.”.
Does NewDesk have a free trial?
Yes, a 30-day free trial, per its pricing page (2026-10-13).
Is NewDesk HIPAA compliant?
NewDesk states HIPAA compliance on its privacy policy (2026-10-13). We have not verified it.
What are alternatives to NewDesk?
In Support, by use: Zendesk, Freshworks, SysAid, Front, Intercom, Decagon.

Not quite it? Describe the job

beta

Five tools from the Atlas that fit it, each judged against what you wrote.

How we read a tool

No votes, no reviews, no vendor claims. Every week a crawler reads each tool's own site and a few public registries, and the words on the card are bands over what it read.

Use: visits to the site (estimated), installs from npm and PyPI, presence in Chrome's usage report.
Activity: the newest release on GitHub, npm or PyPI; the newest dated page on the site; open roles on a public jobs board.
Price: the vendor's own pricing page, read with the date. A figure is printed only when it is on that page.
The line and the use cases are written by us from the homepage, one tool at a time, and refused when they repeat the vendor's marketing.

How AI assistants read each site — the reading vendors ask us about — is on each tool's own visibility page.