18 Cores alternatives

Tools that do what 18 Cores does, found by what they say they do rather than by shelf. Among the equally alike, the most used come first. Each line says how it differs from 18 Cores.

Read 2026-11-02 · 18 Cores itself: Free plan · From $7/user/mo

With a free plan or free to use: Zendesk, Linear.

10 alternativesUnlike 18 Cores

#1
Zendesk Support
Manages and resolves customer inquiries across multiple channels with automated agents and support tools.
More widely used
5.3M
Active
Free plan
2007
#2
Hiver AI Support
Turns shared Gmail and Outlook inboxes into a helpdesk with ticket assignment, statuses, SLAs, internal notes and reporting, plus chat and voice channels.
Costs moreAlso: Agents
50.1k
Active
From $35/user/mo
2011
#3
Pylon Support
Turns customer messages in shared Slack and Teams channels, email and chat into support tickets, with routing, SLAs, a knowledge base and account views.
Costs moreAlso: Agents
44k
Active
From $89/user/mo
#4
Freshworks Support
Sells helpdesk, IT service management and CRM software: Freshdesk for customer tickets, Freshservice for IT requests and assets, Freshsales for deals.
Also: AgentsMore widely used
109k
Active
#5
YourGPT Support
Builds autonomous agents that answer support and sales queries, take actions, and escalate to humans.
Also: AgentsMore widely used
34.1k
Active
From $39/mo
#6
GuruSup Support MCP · sign-in
Runs AI agents that answer customer messages across chat, email, WhatsApp and voice, and read and write helpdesk and CRM systems.
Also: Agents, Chat assistantMore widely used
21.4k
Active
2023
#7
Intercom Support MCP · sign-in
Helpdesk and AI agent that handles customer support conversations across email, chat, phone, and other channels.
Costs moreAlso: Agents, Analytics
71.3k
Active
From $19/user/mo
2011
#8
Gorgias Support MCP · open
Runs a helpdesk for ecommerce stores that pulls Shopify order data into tickets from email, chat, SMS and social, with automated replies.
Also: AgentsOwn MCP server
21k
Active
From $0.90 per use
2015
#9
Maven AGI Support MCP · sign-in
Builds AI agents that handle customer service conversations across voice, chat, and ticketing systems while maintaining data security.
Also: Agents, VoiceMore widely used
1.3k
Active
Contact sales
2023
#10
Linear Developer tools MCP · sign-in
Tracks software issues, cycles (sprints), projects and roadmaps for product teams, with Git integration that links pull requests to issues.
Costs moreAlso: Agents
50k
Active
From $10/user/mo
2019

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How this list is made: the words 18 Cores is described with (what it does, for whom, what it is used for) are matched against every tool in the Atlas. A tool on the same shelf, or doing the same kind of work, counts for a little more. Nothing here is paid for.