Civic alternatives
Tools that do what Civic does, found by what they say they do rather than by shelf. Among the equally alike, the most used come first. Each line says how it differs from Civic.
Read 2026-10-17 · Civic itself: From $49/mo
With a free plan or free to use: Zendesk, SysAid, Front, Missive, Hiver AI, Intercom.
- #1
SnitcherSalesMCP · sign-in
Identifies which companies visit a website and routes their intent signals and contacts into CRM and workflows.
Same job
957ActiveFrom $49/mo2015 - #2
ZendeskSupport
Manages and resolves customer inquiries across multiple channels with automated agents and support tools.
Free planMore widely used
5.3MFree plan2007 - #3
FreshworksSupport
Routes and resolves employee and customer support requests through automated agents and agent-assist workflows.
Also: AgentsMore widely used
109kActive - #4
Point11SupportMCP · sign-in
Builds digital twins of a company's customers and tracks how AI assistants and search recommend its brand against rivals.
Costs moreNewer, since 2024
62ActiveFrom $499/mo2024 - #5
SysAidSupport
Delivers IT service management with incident tracking, asset management, and AI agents to automate support workflows.
Free planAlso: Agents
90.7kActiveFrom $89/user/mo2002 - #6
FrontSupport
Coordinates customer support across teams and channels with AI assistance for complex requests.
Free planMore widely used
79.2kActiveFrom $25/user/mo2013 - #7
MissiveSupport
Enables teams to collaborate on shared email inboxes, turn messages into tasks, and coordinate work without leaving email.
Free planMore widely used
120kActiveFrom $14/user/mo - #8
Hiver AISupport
Consolidates email, chat, Slack, and voice support into one workspace with AI agents that resolve multi-step customer requests.
Free planAlso: Agents
50.1kActiveFrom $25/user/mo2011 - #9
IntercomSupport
Helpdesk and AI agent that handles customer support conversations across email, chat, phone, and other channels.
Free planAlso: Agents
71.3kActiveFrom $19/user/mo2011 - #10
DecagonSupport
Builds and operates AI agents for customer support across voice, chat, and email channels.
Also: Agents, VoiceMore widely used
62.1kActiveContact sales
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How this list is made: the words Civic is described with (what it does, for whom, what it is used for) are matched against every tool in the Atlas. A tool on the same shelf, or doing the same kind of work, counts for a little more. Nothing here is paid for.