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Customerly

Reads support tickets across chat, email and WhatsApp, then resolves them by pulling billing and customer data and calling your systems.

From $19/user/moActively maintained

SupportAgentsWorkflow automation
customerly.io ↗XLinkedInFacebookYouTubeGitHub
Open customerly.ioAlternativesSet it up for my team
Customerly: data, price, alternatives
At a glancechecked Oct 30, 2026

54 ★

Use not read yet

For
Customer support teams in SaaS, fintech, edtech, travel and hospitality who want AI to resolve tickets.
Price
From $19/user/mopricing page, read Oct 31, 2026Trial & discounts: free trial
Activity
Actively maintainedrelease 4 weeks ago · site updated 6 days ago
Company
Customerly Limited · since 2017terms of service · per their site
App Store
51 ratingsiPhone & iPad · updated Oct 5, 2026
Used for
  • Resolve support tickets across live chat, email and WhatsApp
  • Process refunds and offer alternatives to unhappy customers
  • Escalate complex tickets to human agents with full context
read off customerly.io on Oct 31, 2026
Worth knowingcomputed from what we read · each with its source
  • On the web since 2017, older than 90% of its shelfINITE Atlas
  • Has an MCP server (1 in the registry)public registry →
  • Publishes llms.txt, a file written for AI assistantscustomerly.io ↗
Pricingpricing page, read Oct 31, 2026

From $19/user/mo

Trial & discounts free trial

pricing page

Price Watch: every price change in the Atlas, weekly

The companyeach fact with its source · read Oct 30, 2026
Your datawhat they publish, each line with its page · read Oct 30, 2026

These are Customerly's own statements, read from its pages. We did not audit them. A line that is missing was not found on the pages we read; it does not mean the practice is absent.

How a program reaches itfound, not claimed · read Oct 30, 2026
  • MCP serverio.customerly/mcpverified in the MCP registry
  • Stateanswers, requires sign-inchecked 2026-10-30
  • Address to connectmcp.customerly.io/mcp
  • API docsget.customerly.io/apithe vendor's page ↗

MCP server details →

This card as JSON, for your agent →

Each line is something a program found when it went looking: the registry entry, the server's own answer, a spec that parses. A missing line means we did not find it, not that it does not exist.

Alternatives in Supportby use, among tools still maintained

Figure and bar: visits/mo, estimate · year: online since

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Questions this page answers
  • What is Customerly?

    Reads support tickets across chat, email and WhatsApp, then resolves them by pulling billing and customer data and calling your systems. It is listed in the Atlas under Support and made by Customerly Limited.

  • Who is Customerly for?

    Customer support teams in SaaS, fintech, edtech, travel and hospitality who want AI to resolve tickets.

  • How much does Customerly cost?

    Paid plans start at $19/user/mo, per Customerly's pricing page on 2026-10-31.

  • Is Customerly free?

    No. Its pricing page showed no free plan on 2026-10-31.

  • Is Customerly still maintained?

    Actively maintained: release 4 weeks ago · site updated 6 days ago.

  • Who owns Customerly?

    Customerly is run by Customerly Limited, per its terms of service (2026-10-30).

  • Is Customerly safe?

    We do not audit vendors. What Customerly publishes, read 2026-10-30: GDPR stated on its security page.

  • Does Customerly have an iPhone app?

    Yes: “Customerly – AI Chat & Support” on the App Store, rated 5 from 1 ratings; current version released 2026-10-05.

  • Does Customerly have a free trial?

    Yes, a free trial, per its pricing page (2026-10-30).

  • How do I cancel Customerly?

    In its own words (terms of service, 2026-10-30): “You can cancel your subscription at any time by logging into your account.”

  • Does Customerly give refunds?

    In its own words (terms of service, 2026-10-30): “Fees paid hereunder, including On-demand interactions, are non-cancellable during a Term, are non-refundable and shall be billed in U.S.”

  • What are alternatives to Customerly?

    In Support, by use: Zendesk, Intercom, Freshworks, Decagon, Wize AI Agent.

How we read a tool

No votes, no reviews, no vendor claims. Every week a crawler reads each tool's own site and a few public registries, and the words on the card are bands over what it read.

  • Use: visits to the site (estimated), installs from npm and PyPI, presence in Chrome's usage report.
  • Activity: the newest release on GitHub, npm or PyPI; the newest dated page on the site; open roles on a public jobs board.
  • Price: the vendor's own pricing page, read with the date. A figure is printed only when it is on that page.
  • The line and the use cases are written by us from the homepage, one tool at a time, and refused when they repeat the vendor's marketing.

How AI assistants read each site — the reading vendors ask us about — is on each tool's own visibility page.

How we read every tool → · By INITE Atlas Desk